Delivery

When can I expect to receive my order within Singapore?

Enjoy same-day processing when you place your order before 11:00 (GMT+8), except during sale periods, weekends, and public holidays. Shipping is complimentary, with no minimum purchase required. Typically, orders arrive within 1-3 business days, excluding weekends and public holidays. We ship via EASY PARCEL. You will receive SMS/email notifications when your order is processed and delivered.

Please note that Good Play Days will not be responsible for items that are lost, stolen, or damaged if you have requested your order to be left at the doorstep, riser, or any other location when you are unavailable to receive the delivery. 

 

Does Good Play Days provide "Express delivery" (Same-day delivery) within Singapore?

While we do not offer same-day delivery through our website, you can request this service by sending us a direct message on Instagram or messaging us at +65 8026 8116. We will do our best to accommodate your request, though this cannot be guaranteed.

 

Does Good Play Days ship internationally?

Good Play Days delivers within Singapore and to Malaysia. While domestic shipping is complimentary, deliveries to Malaysia incur a flat fee of SGD 15 for orders weighing up to 3kg.

All orders received before 11:00 (GMT+8) will be processed on the same day. Orders placed on Friday after 11:00 (GMT+8) will only be processed on the following Monday. You will receive a shipment notification with a tracking number as soon as your order is shipped. Estimated delivery time to Malaysia is between 4 to 18 days.

Please note that all customs and import duties are your responsibility and must be paid upon delivery. If you refuse the package, you will be charged for the original shipping fee, import duties, and return shipping costs. 

 

When can I expect to receive my order (within Singapore) during markdown and festive periods? 

During markdown and festive periods, all orders received before 11:00 (GMT+8) will be processed within 2 business days. Typically, orders arrive within 2-4 business days, excluding weekends and holidays. Good Play Days ships via EASY PARCEL. You will receive SMS/email notifications when your order is processed.

Please note that Good Play Days will not be responsible for items that are lost, stolen, or damaged if you have requested your order to be left at the doorstep, riser, or any other location when you are unavailable to receive the delivery.

 

Please note that cancellation is not allowed as all orders are deemed final upon successful checkout. We practice a strict no exchange and refund policy.

For order updates and change of shipping address, it would depend on the status of your order. If the delivery is already en route to the indicated address, we will not be able to do anything about it. You will need to contact the courier company directly. For the status of your order, you can contact us via:
Instagram: @good.play.days
Email: hello@goodplaydays.com
Call/WhatsApp: +65 8026 8116

Our Customer Service is available daily from 11:00 to 19:00 (GMT+8). Please note that all customers are responsible for providing correct delivery address.